Return, Complaint, and Refund Policy – United States

DailyPickd | Effective Date: October 24, 2026

At DailyPickd, we value transparent shopping conditions, carefully selected products, and reliable customer service.

This policy explains the conditions for returns, exchanges, damaged or defective items, and refunds for orders shipped to customers in the United States.

Important Return Information: Eligible voluntary returns are accepted within 30 days of delivery. A $19.95 USD return shipping and handling fee applies to approved voluntary returns and will be deducted from the refund. This fee does not apply to valid claims involving defective, damaged, or incorrectly delivered products where DailyPickd is responsible.

1. Scope

This policy applies to purchases made through DailyPickd and shipped to a delivery address within the United States.

Different return and withdrawal conditions may apply to orders shipped to other countries.

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded under applicable federal or state law.

2. Voluntary Returns – 30-Day Return Window

We accept eligible voluntary returns requested within 30 calendar days of delivery, subject to the conditions outlined below.

To qualify for a voluntary return:

• The return must be requested within 30 days after delivery.

• The item must be unused, unworn, and in its original condition.

• The item must be returned with its original packaging, labels, tags, and accessories, where applicable.

• Beauty and cosmetic products must remain unopened, unused, and with their original hygiene seals intact, where applicable.

• Proof of purchase or a valid DailyPickd order number must be provided.

• The return must be approved by our customer service team before the item is sent back.

Products showing signs of use, wear, alteration, washing, damage caused after delivery, or missing essential components may not qualify for a voluntary return.

These restrictions do not limit your legal rights regarding defective, damaged, or incorrectly delivered products.

3. Return Shipping and Handling Fee – $19.95 USD

A fixed return shipping and handling fee of $19.95 USD applies to each approved voluntary return.

This fee contributes to the cost of return shipping, handling, and processing.

The following conditions apply:

• The $19.95 fee applies to each approved voluntary return request.

• The fee is deducted from the refundable purchase amount.

• Where we provide a prepaid return shipping label, its cost is included in the $19.95 fee.

• Customers will not be charged an additional return-label fee for a return covered by our fixed-fee return service.

• Original outbound shipping charges are generally non-refundable for voluntary returns, unless otherwise required by law.

• We will explain the applicable return instructions and expected refund amount before you send the item back.

Example:

If you return an eligible item purchased for $49.95:

• Original item price: $49.95

• Return shipping and handling fee: $19.95

• Estimated item refund: $30.00

Any applicable taxes and other legally required adjustments will be handled according to applicable law.

The $19.95 fee will not be charged for a valid defective, damaged, or incorrect-item claim where DailyPickd is responsible for the return costs.

No return fee will be imposed where doing so would violate applicable law.

4. Non-Returnable Items

For hygiene, safety, and product-condition reasons, certain items are not eligible for voluntary returns.

These may include:

• Opened or used cosmetics, including foundation and other makeup products.

• Beauty products with broken or removed hygiene seals.

• Used personal care products.

• Products damaged, altered, or washed after delivery.

• Personalized or custom-made products, unless otherwise agreed.

• Items expressly identified as final sale before purchase, where permitted by law.

Sale-priced products are not automatically final sale unless they have been clearly identified as such before purchase.

If a product arrives defective, damaged, or incorrect, your applicable consumer rights remain unaffected regardless of the categories listed above.

5. How to Request a Return

To request a voluntary return, contact our customer service team within 30 days after delivery:

Email: info@dailypickd.com

Please include:

• Your order number

• Your full name

• The item you wish to return

• The reason for your return

• Photographs, if relevant to the issue

Our customer service team will review your request and provide instructions when the return is approved.

Please do not return products without first contacting us. We need to provide the correct return instructions to ensure your parcel can be identified and processed.

This request does not restrict any rights you may have under applicable law.

6. Return Address

Our registered business and designated return address is:

DailyPickd / Mylcom
Hertenlaan 50
3721 DM Bilthoven
The Netherlands

Please contact customer service before shipping a return. Depending on the circumstances, we may provide specific return instructions or an alternative designated return location.

The return address listed above is located in the Netherlands, and an international shipment may otherwise be required.

For eligible voluntary returns using our approved return service, the $19.95 return shipping and handling fee applies as described in Section 3.

We recommend keeping your return tracking information and proof of postage until your refund has been completed.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrectly delivered item, please contact us as soon as reasonably possible.

Email: info@dailypickd.com

Please provide, if available:

• Your order number

• Your full name

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging, if relevant

Providing photographs can help us assess and resolve the issue more efficiently, but it is not a condition that overrides your statutory rights.

After reviewing the complaint, we will explain the available resolution.

Depending on the circumstances and applicable law, this may include:

• A replacement product

• Delivery of the correct item

• A repair, where appropriate

• A partial refund or price adjustment

• A full refund where required

You will not be charged the $19.95 voluntary return fee for a valid claim involving an item that is defective, damaged upon delivery, or incorrectly supplied due to our error, where we are responsible for the return costs.

If we require the defective or incorrect item to be returned, we will provide appropriate instructions and cover return costs where legally required.

8. Refund Processing

Once an eligible returned item has been received and inspected, we will notify you of the outcome.

For approved voluntary returns:

• The refund will generally be issued to the original payment method.

• The $19.95 return shipping and handling fee will be deducted from the refundable amount.

• Original outbound shipping fees are generally non-refundable unless required by law.

• Refunds will normally be initiated within 10 business days after the approved return has been received and inspected, subject to applicable legal requirements.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

For defective, damaged, incorrect, or undelivered products, refunds will be handled in accordance with applicable consumer protection laws and the circumstances of the claim.

We do not charge additional processing fees for refunds that we are legally required to provide.

9. Exchanges

If you would like a different size, color, or product, please contact our customer service team.

Voluntary exchanges are not guaranteed and depend on stock availability and the condition of the original item.

Where a voluntary exchange requires the original item to be returned, the $19.95 return shipping and handling fee may apply. Any applicable costs will be disclosed before the exchange is processed.

For an exchange required because we delivered an incorrect or defective item, we will not charge a voluntary return fee where DailyPickd is legally responsible.

10. Order Cancellations

We begin processing orders shortly after they are placed.

If you wish to cancel an order, please contact us as soon as possible:

Email: info@dailypickd.com

We will attempt to accommodate cancellation requests before shipment. However, cancellation cannot be guaranteed once processing or fulfillment has begun.

If an order has already shipped, any voluntary return will be subject to the applicable terms of this policy.

Any cancellation or refund rights provided by applicable law remain unaffected.

11. Lost Packages and Delivery Issues

If your tracking information shows a delivery problem or your parcel has not arrived within the expected delivery period, please contact us.

Email: info@dailypickd.com

Our team will review the available tracking information and investigate the issue with the relevant shipping provider where necessary.

If an order is confirmed lost in transit or has not been delivered, we will assess the appropriate resolution, including replacement or refund where required by law.

A $19.95 voluntary return fee will not be charged merely because a customer reports a parcel that was never delivered.

12. Payment Issues and Disputes

If you experience an issue concerning payment, delivery, or a refund, we encourage you to contact our customer service team so that we can attempt to resolve the matter promptly.

Customers may have additional rights through their bank, credit card issuer, Shop Pay, PayPal, or other payment service providers, where applicable.

Nothing in this policy restricts a customer's lawful ability to dispute a transaction or exercise rights provided by their payment provider or applicable law.

13. Applicable Consumer Rights

Consumer protection and warranty laws may vary between U.S. states.

DailyPickd respects applicable mandatory consumer protection laws, including any rights relating to defective products, misrepresentation, non-delivery, or remedies that cannot lawfully be waived.

If any provision of this policy conflicts with a mandatory legal requirement applicable to your purchase, that legal requirement will prevail.

14. Contact and Customer Service

DailyPickd – Customer Service

Email: info@dailypickd.com

Customer Service Hours (Netherlands Time):

• Monday–Saturday: 09:00–17:00

• Sunday: Closed

We aim to respond to customer inquiries within 24 hours on business days.

15. Company Information

Trade Name: DailyPickd
Registered Company: Mylcom
Dutch Chamber of Commerce (KvK): 42024727
Business Address: Hertenlaan 50, 3721 DM Bilthoven, The Netherlands
Customer Service Email: info@dailypickd.com
Website: www.dailypickd.com

DailyPickd – Fashion, Beauty & Everyday Essentials

Thank you for shopping with DailyPickd. We are committed to providing clear policies, fair complaint handling, and reliable customer support.